Field Application Engineer | Job Opening in Milpitas, CA

Job Summary

Chroma ATE Inc., a global leader in Test, Measurement, Inspection, and Automation solutions, is seeking a Field Applications Engineer to join its Service and Applications Engineering team in Milpitas, CA.

The Field Applications Engineer is the technical link between Chroma and its customers: installing, configuring, and optimizing semiconductor test systems at customer sites, resolving application and service issues, and bringing customer requirements back to engineering.

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Responsibilities

Serve as a primary technical point of contact for assigned customers, supporting product evaluations, demonstrations, and post-sales applications support for test systems
Perform on-site installation, setup, calibration, and acceptance testing of semiconductor test equipment at customer facilities
Troubleshoot and resolve electrical, mechanical, and software issues in the field; perform root-cause analysis and document corrective actions
Work with customers to understand their test requirements and recommend system configurations, fixtures, and application solutions
Provide preventive maintenance, equipment adjustment, upgrades, and ongoing field service support
Review mechanical designs, layouts, stress considerations, and tolerances to support application requirements
Use 2D/3D CAD tools (AutoCAD, Inventor, SolidWorks, etc.) for fixture design, layout updates, and minor design changes
Coordinate with internal engineering, manufacturing teams, and vendors on machining, fabrication, and design changes based on customer and service needs
Prepare and update BOMs and support cost estimates for equipment, upgrades, and service kits
Train customers on equipment operation, routine maintenance, and best practices
Write service reports, field issue summaries, and technical documentation; communicate customer feedback to product and engineering teams, including teams at Chroma headquarters
Safely use hand tools and test instruments for equipment installation, alignment, and maintenance
Travel to customer sites domestically and internationally, approximately 35 – 50% of the time

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Qualification and Skills

Required

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Science, Industrial Technology, or a related technical field
Background in electrical and/or mechanical systems
Ability to read and interpret technical drawings, schematics, and specifications, and use them to troubleshoot and debug equipment
Working knowledge of computers and peripherals
Proficiency with hand tools for equipment installation, alignment, and maintenance
Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers
Ability to travel 35–50% domestically and internationally
Hands-on equipment work that includes standing, bending, reaching, and using hand tools for extended periods

Preferred

1+ years of experience in field service, applications engineering, or a related role
Hands-on experience with equipment installation, service, and maintenance
Experience in or knowledge of the semiconductor industry
Knowledge of thermal equipment and thermal control
Programming experience in C++, Python, MATLAB, or LabVIEW, including API-based applications
Bilingual English/Mandarin, to support communication with Mandarin-speaking customers and engineering teams

Chroma ATE, Inc. (US) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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Benefits

401(k) 5% Match
Dental insurance
Employee assistance program
Health insurance
Health savings account
Referral program
Tuition reimbursement
Vision insurance

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Working Condition

In person